Chatbots
What are chatbots? Chatbots are automated messaging software that simulates user communication. They use AI to provide customer service and information retrieval.
Chatbots can give quick support, gather data, and boost user engagement on websites, mobile apps, social media, and customer service portals.
What's Tidio? Tidio is a popular chatbot platform. It provides a unique combination of live chat and chatbot automation, making it easy for small to medium-sized businesses to improve customer support without technical expertise.
Tidio's stands out for its integration, personalisation, and real-time sales and engagement focus.
Tidio Chatbots: Uses in Business
Customer Support:
Booking and Reservations
Customer Support:
Automate the resolution of common customer queries, such as questions about product features, order status, and shipping information, reducing the load on human agents.
Lead Generation
Booking and Reservations
Customer Support:
Capture visitor information on websites by engaging users in conversation, asking for their contact details, and qualifying leads based on predefined criteria.
Booking and Reservations
Booking and Reservations
Booking and Reservations
Enable customers to book appointments or make reservations directly through the chatbot, integrating with calendar software to provide real-time availability.
Feedback Collection
Onboarding Employees
Booking and Reservations
Deploy chatbots to collect feedback from customers after purchases or interactions, helping businesses improve products and services based on customer input.
Onboarding Employees
Onboarding Employees
Onboarding Employees
Automate parts of the employee onboarding process, such as providing company information, answering FAQs, and guiding new hires through paperwork and training modules.
Internal Helpdesks
Onboarding Employees
Onboarding Employees
Deploy Tidio chatbots within internal company portals to assist employees with IT troubleshooting, HR queries, and access to company policies.
Event Management:
Personalised Recommendations
Personalised Recommendations
Use Tidio chatbots to manage event registrations, provide event details, answer attendee queries, and send reminders and updates about the event.
Personalised Recommendations
Personalised Recommendations
Personalised Recommendations
Tidio chatbots can be configured to provide personalised recommendations. This capability is particularly useful in e-commerce settings where the chatbot can suggest products based on the customer's browsing history, previous purchases, or interactions during the chat session, increasing conversions.
Language Translation
Personalised Recommendations
Language Translation
Tidio supports multilingual capabilities, allowing non-native speakers to interact with your website or services, improving accessibility and customer reach. This feature is particularly useful for companies operating in international markets or serving diverse customer bases. It enables the chatbot to detect and respond in the language used by the customer.